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This paper aims to provide a framework for a code of ethics related to digital and leading edge technologies.

The proposed ethical framework is anchored in data protection legislation, and results from a combination of case studies, observed user behaviour and decision-making processes.

A concise and user-friendly ethical framework ensures the embedded code of conduct is respected and observed by all employees concerned.

An ethical framework aligned with EU data protection legislation is required.

The purpose of this paper is to analyse and share the experience of implementing an electronic document and records management system (EDRMS) by identifying what went well and what could be done better.

In the implementation of an EDRMS, the European Central Bank has opted to place the role of records managers prominently between technology and business needs to ensure that the preservation of institutional memory is the centre‐piece of its information policy.

The acceptance to improve and the flexibility to introduce corrective measures during the deployment of an EDRMS keeps the aim in sight whilst improving the quality of records management delivery.

The ups and downs of roll‐outs provide valuable lessons and opportunities to introduce corrective measures to keep EDRM projects on track and generate awareness of the balancing act that exists between technology and people.

This paper reveals practical experiences encountered during the roll‐out of an EDRMS and aims to highlight the aspects that records professionals can identify as potential sources for success, failure or a combination of both.